Q: What is Rehab Info's National Helpline?
A: Rehab Info's National Helpline, 1-800-492-QUIT (7848) is a Treatment Referral Routing Service. It is a private and confidential service available to anyone in need of help. This includes addicts, family members of addicts, or significant others of someone struggling with drugs or alcohol.
The helpline is free and open 24-hours a day and 365 days a year. This information service is available in English and Spanish for anyone facing substance use disorders. We provide referrals to local treatment facilities. Our job is to find the right treatment program for you.
Q: What is this going to cost me?
The call is free and there is absolutely no obligation to enter into treatment. We want to help and operators do their best to make the callers feel comfortable. If it is best for you to enter into a treatment program, there will be a cost for it. However, the important thing is that you call and get help.
What are your hours of operation?
We are always open, 24 hours per day year round. This includes weekends and holidays.
How many calls do you receive?
We receive hundreds of calls a day. Rest assured, operators are trained to find you help.
Do I need health insurance to use your services?
Our treatment referral service is free to use. If you do not have insurance or are under-insured, we can refer you to a state-funded treatment program. Additionally, we work with centers that can charge on the sliding fee scale. This makes the cost more affordable for those people with less financial resources.
There are also some centers that accept Medicare or Medicaid. If you have health insurance, we encourage you to call and discuss your options.
Will my information be kept confidential?
Our entire process is completely confidential. Counselors will not ask for any personal information. If you don't want to provide your name, you don't have to. They might ask for your zip code or other necessary geographic data to track phone calls being sent to other centers. This is also to correctly identify the relevant resources pertinent to your situation.
Do you provide counseling?
No, we do not provide counseling. Trained information specialists take calls. They then transfer these calls to the appropriate treatment centers in their states. They connect callers with local assistance and support groups.